AI Practice Desk TGTRANSCO · in association with NI MSME · delivered by TechBaton

Track 1 · Foundations & Everyday Productivity · 1 day
Start here

The pipes are already digital. The writing between them isn't.

Four drills. You leave with a printed card of three tasks, and four things for the desk.

Track 1 bus · office & administrationselect one section
Six sections tap the same bus. Every one of them produces paper, and every one of them checks somebody else's paper.
The rule we teach before anything else

AI can draft, summarise and suggest. A human signs. Nothing leaves this building on an AI's word alone.

And nothing confidential goes in: no unopened bid, no service register, no RTI applicant's details, no network or SCADA information, no file that is live before the competent authority.
Take it back to your desk

My AI task card

Pick the three tasks you will actually use AI for this month. Print it and keep it under the desk glass. Anything not on this card, you do the old way until the next session.

My three checks, every single time
01Cross-check every number, date, section and order number against the source file.
02Question anything the model stated that I did not give it.
03Confirm with the officer who owns the file before it is signed or filed.
Four take-homes

Four things that go back with you

Your task card is the personal one. These four are the same for everybody in the room, and every one of them comes out of the printer.

Take-home 01Plain-language AI glossaryTwelve words, said once, properly — so nobody has to nod along to a term they have not been given.
Take-home 02Do / Don't data-safety cardWhat never goes in, what goes in safely, and the one test to apply when you are not sure. For the wall.
Take-home 03Three checks, every single timePrinted on your task card above, where you will actually see it — under the desk glass.
Take-home 04Starter prompt libraryEight prompts to begin with, plus every prompt you built today, on your own copy.
Take-home 01

Plain-language AI glossary

Twelve terms that will be used all day. None of them require you to know anything about how a model is built.

TermIn plain language
ModelThe trained system itself. Not a database and not a search engine — it has no file to look anything up in.
PromptWhat you type. The instruction and the material, together.
Training dataThe text the model learned patterns from, up to a fixed date. It has never seen your file.
HallucinationWhen the model states something that is not true, in the same confident tone it uses for everything else. It is not a malfunction; it is the normal behaviour of a system that completes patterns.
Plausible vs. correctPlausible means it reads like the right answer. Correct means it is. The model optimises for the first.
Cut-off dateThe point after which the model knows nothing. Recent orders, revised rates and current postings are outside it.
ContextWhat the model can see in this conversation. It forgets everything when the window closes.
Public toolA tool running on somebody else's servers, outside TGTRANSCO's control. What you paste, you have released.
Human in the loopThe rule that a person checks and signs before anything is acted on. In this organisation it is not optional.
BiasThe model reproduces patterns in what it learned, including patterns that would be unfair applied to a person.
Prompt libraryYour own saved instructions for tasks you repeat. The main way this gets faster over time.
VerificationChecking the output against the source file. The only step that cannot be delegated.
Take-home 02

Do / Don't — the data-safety card

The confidentiality line does not vary by section, by seniority or by how urgent the file is.

Never goes into an AI tool
No exceptions, no judgement call
  • Any tender or bid document before opening — the whole file, and any part of it
  • Personal particulars of any employee, pensioner or citizen — name, address, account, PPO, phone
  • An RTI applicant's identity or the content of their application
  • Any file live before the competent authority, and any noting on it
  • Network, SCADA, substation or single-line-diagram information of any kind
  • Anything marked confidential, secret or restricted, whatever its subject
  • Vendor commercial terms, rates or correspondence
Goes in safely
Published, or stripped, or neither yours nor anyone's
  • Published orders, notifications, tariff orders and annual reports
  • Your own rough points for a note you are drafting, with names and figures removed
  • A document already on the corporation's public website
  • General questions with no TGTRANSCO material attached at all
The test, when unsure: if this appeared tomorrow on a website outside TGTRANSCO's control, would it be a problem? If yes, or if you are not certain, it does not go in. Ask the IT wing. There is no penalty for asking.
Exact internal classification to be confirmed with the IT wing — see Track 4.
Take-home 04

My prompt library

Eight to start with. Everything you built at the desk today is appended at the foot of your own copy before it prints.

My own prompts, built today
Saved from the Draft it desk
Task card · 0 of 3 · not printed